Email Notifications – What Framvo Sends

While in-app notifications are great while you are actively using Framvo, we use email to communicate critical information that requires your immediate attention when you are offline.

Types of Automated Emails#

We will send automated emails to your registered address for the following events:

Account Suspensions (Bans): If your account is temporarily or permanently suspended, you will receive an email detailing the reason and explaining your right to appeal.
Account Restoration: If an admin unbans your account (e.g., following a successful appeal), you will receive an email letting you know your access is restored.
Appeal Reminders: For a temporarily banned account, scheduled email reminders are sent 7 days, 3 days, and 1 day before your deadline. Campaign appeal reminders appear in-app instead. Delivery timing depends on scheduled jobs and your email provider.
Campaign Removal and Appeal Decisions: Temporary/permanent campaign removals, restoration from temporary removal, and appeal decisions queue an email notice. Status and in-app notices are available even if email delivery is delayed.
Account Security Updates: Emails regarding account verification upon sign up, password reset links, and confirmation of email address changes.

Not Receiving Emails?#

If you are expecting a critical email (like a password reset or appeal reminder) and do not see it:

Check your Spam or Junk folder. Sometimes automated emails are improperly filtered by your provider.
Verify your address. Ensure the email address connected to your account in your Security Settings is accurate and free of typos.

Types of Automated Emails#

We will send automated emails to your registered address for the following events:

Account Suspensions (Bans): If your account is temporarily or permanently suspended, you will receive an email detailing the reason and explaining your right to appeal.

Account Restoration: If an admin unbans your account (e.g., following a successful appeal), you will receive an email letting you know your access is restored.

Appeal Reminders: For a temporarily banned account, scheduled email reminders are sent 7 days, 3 days, and 1 day before your deadline. Campaign appeal reminders appear in-app instead. Delivery timing depends on scheduled jobs and your email provider.

Campaign Removal and Appeal Decisions: Temporary/permanent campaign removals, restoration from temporary removal, and appeal decisions queue an email notice. Status and in-app notices are available even if email delivery is delayed.

Account Security Updates: Emails regarding account verification upon sign up, password reset links, and confirmation of email address changes.

Not Receiving Emails?#

If you are expecting a critical email (like a password reset or appeal reminder) and do not see it:

Check your Spam or Junk folder. Sometimes automated emails are improperly filtered by your provider.

Verify your address. Ensure the email address connected to your account in your Security Settings is accurate and free of typos.